neraka Casino & Sportsbook Data Care

This page describes what we collect when you use neraka and how we keep that data protected. We are transparent about our data practices because your privacy matters to us. When you create an account on neraka, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our games, we collect certain information to operate our service securely.

Our neraka privacy policy covers what data we gather, why we need it, how we use it, and your rights. We do not sell your personal information. We share data only with third-party processors necessary to deliver our service—payment processors, fraud-prevention vendors, and hosting providers. Our servers may sit outside your jurisdiction; we apply the same protection standards across all locations.

We comply with applicable data protection principles and respond to user requests about their data. If you have questions about our neraka privacy practices, contact our support team through the Help section in your account.

What Data We Collect on neraka

We collect different data depending on how you use neraka. When you sign up, we collect your name, email address, phone number, and identity verification documents. These are mandatory for account creation and compliance with anti-fraud standards. We also collect your postal address and date of birth to verify your identity.

When you deposit or withdraw on neraka, we collect payment method details—your bank account number, card number, or payment app identifier. We do not store full payment card numbers on our servers; payment processors handle that data directly. We collect transaction history to track deposits, withdrawals, and game activity.

When you use neraka, we collect game activity data—your wagers, game selections, and results. We use this data to calculate weekly cashback, tier progression, and referral eligibility. We also collect technical data: your device type, browser, IP address, and session duration. We use this to detect fraud, optimize our platform, and support account recovery.

We collect data only to operate neraka securely, process your transactions, and deliver our promotions fairly. We do not use your data for marketing beyond account notifications.

We also collect optional data. If you contact our support team on neraka, we save your correspondence. If you set account preferences—language, communication method, notification frequency—we store those. If you participate in seasonal promotions during events like Liga 1 tournaments, Piala AFF campaigns, Idul Fitri, or Idul Adha, we track your promotion activity.

Our neraka Data Protection Practices

We keep your data on encrypted servers and restrict access to authorized staff. Our neraka servers are hosted by third-party providers; we select providers that meet our security standards. Our servers may be located outside Indonesia; we apply the same encryption and access controls regardless of location.

We retain your data as long as your neraka account is active. After you close your account or request deletion, we retain minimal data—transaction records and identity documents—for a limited time to comply with anti-money-laundering rules. We delete other data within a reasonable period, except where law requires longer retention.

Your rights on neraka include access to your data, correction of errors, deletion where applicable, and portability. You can request a copy of the data we hold about you. To exercise these rights, contact our support team through your neraka account. We respond to requests within a reasonable timeframe, typically within 30 days.

We use cookies on neraka to maintain your session and remember your preferences. Cookies are small files your browser stores. We use session cookies (temporary) to keep you logged in and analytical cookies to understand how you use our platform. We do not use cookies for tracking across other websites. You can disable cookies in your browser settings, but this may affect neraka's functionality.

We may update this privacy policy. When we make material changes, we notify you through your neraka account or email. Continued use of neraka after the update means you accept the new terms. We recommend reviewing this page periodically to stay informed.

Related policies

If you have privacy concerns or wish to contact our data protection team on neraka, use the Help section in your account. We are committed to protecting your data and responding to your inquiries promptly. Our services are available only where local law permits; users are responsible for verifying compliance with their own jurisdiction's data protection laws.